Terms & Policies
Please review our policies before placing an order.
Refund & Return Policy
We want customers to receive products in satisfactory condition. If you receive a damaged, defective, incorrect, or materially different product, please contact us as soon as possible so that we can review the issue and determine an appropriate solution.
Unless required by applicable law, products that have been used, opened, altered, damaged after delivery, or returned without the required information may not be eligible for return. Customized or made-to-order products may also be subject to special return conditions.
After the returned product is received and reviewed, we will notify you whether the refund is approved. Approved refunds will generally be made through the original payment method, subject to payment-provider processing times.
Where the return is due to our error, such as an incorrect or defective item, we may cover reasonable return shipping costs. Where a return is requested for another reason, the customer may be responsible for return shipping costs, subject to applicable law.
We reserve the right to refuse or limit returns and refunds where there is reasonable evidence of fraudulent activity, repeated abuse of the return process, or violation of these policies, subject to applicable law.
Nothing in this policy is intended to limit any mandatory consumer rights or remedies available under applicable law.
For return or refund requests, please contact us at lynhanabd@gmail.com with your order details.
Terms of Service
These Terms of Service govern your use of the website and your purchase of products or services offered by Lyn Hana Company Limited (“Lyn Hana”, “we”, “us”, or “our”). By accessing our website or placing an order, you agree to comply with these Terms of Service and applicable laws and regulations.
Shipping and estimated delivery times are described in our Shipping Policy. Delivery estimates are not guarantees and may be affected by customs clearance, carrier delays, weather, public holidays, incorrect delivery information, or other circumstances beyond our reasonable control.
Returns, exchanges, and refunds are handled according to our Refund & Return Policy. Customers should review that policy before placing an order.
Our website may contain links to third-party websites or services. Such links are provided for convenience. We are not responsible for the content, policies, availability, or practices of third-party websites.
To the extent permitted by applicable law, Lyn Hana Company Limited shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products, except where such liability cannot legally be excluded.
We may update these Terms of Service from time to time. Updated terms will be posted on this page with the revised effective date. Your continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by law.
These Terms of Service shall be governed by the laws of the Hong Kong Special Administrative Region, unless applicable mandatory laws require otherwise. Any disputes shall be handled by the courts or competent authorities with jurisdiction under applicable law.
For questions about these Terms of Service, please contact us at lynhanabd@gmail.com.
You agree to use this website for lawful purposes only. You must not use the website in a manner that may damage, disable, overburden, or interfere with the website or its security, or attempt to gain unauthorized access to any system or information.
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on the website are accurate and up to date. However, minor differences in packaging, appearance, specifications, or availability may occur. We reserve the right to correct errors or update information without prior notice.
Submitting an order constitutes a request to purchase the selected products. An order is considered accepted when we confirm the order or begin processing it. We may decline or cancel an order where products are unavailable, information is incorrect, payment cannot be verified, or other reasonable circumstances require cancellation.
Prices are displayed in the applicable currency shown on the website unless otherwise stated. Prices, promotions, and availability may change without prior notice. Payment must be completed through the payment methods made available at checkout.
Unless otherwise stated, website content including text, graphics, logos, images, product descriptions, and other materials is owned by or licensed to Lyn Hana Company Limited and may not be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.
Privacy Policy
Lyn Hana Company Limited respects your privacy. This Privacy Policy explains how we may collect, use, disclose, store, and protect personal information when you visit our website, contact us, or purchase our products.
Depending on how you interact with us, we may collect information such as your name, email address, telephone number, billing and delivery address, order information, payment-related information, messages submitted through contact forms, and technical information such as IP address, browser type, device information, and website usage data.
We may use personal information to process and fulfill orders, communicate with customers, respond to enquiries, provide customer service, manage payments and deliveries, prevent fraud or misuse, improve our website and services, maintain business records, and comply with applicable legal obligations.
Cookies and Similar Technologies
Our website may use cookies or similar technologies to maintain website functionality, remember preferences, understand website usage, and improve user experience. Where required by applicable law, we will obtain appropriate consent for non-essential cookies.
Because we operate an international trading business, personal information may be processed or transferred to service providers or business partners located in jurisdictions outside your place of residence. Where required, we will take reasonable steps to ensure appropriate safeguards are applied.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, maintaining business and accounting records, resolving disputes, and meeting legal obligations.
Depending on applicable law, you may have rights to request access to, correction of, deletion of, or restriction of processing of your personal information, or to object to certain uses. To make a privacy-related request, contact us at lynhanabd@gmail.com.
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
For questions or requests relating to privacy, please contact Lyn Hana Company Limited at lynhanabd@gmail.com.
We may share relevant information with service providers that assist us with payment processing, logistics and delivery, website hosting, technology services, customer support, accounting, legal compliance, or other business operations. We require appropriate handling of personal information where applicable. We do not sell personal information as a business asset.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Our website is not intentionally directed to children who are not legally able to provide consent under applicable law. We do not knowingly collect personal information from children for purposes that are not permitted by law.
A return may be considered where the product is damaged upon arrival, defective, incorrect, or otherwise eligible under applicable consumer protection laws. Certain products may not be eligible for return due to hygiene, safety, or product-specific restrictions.
Please contact us within [7/14/30] calendar days after delivery, unless a different period is required by applicable law. Include your order number, a description of the issue, and clear photographs or other supporting evidence where appropriate.
If a return is approved, we will provide instructions for returning the product. Customers should not send products to an address that has not been confirmed by our customer service team. Returned items should be securely packaged to reduce the risk of further damage during transit.
Damaged or Incorrect Orders
If an item arrives damaged, defective, or incorrect, please provide photographs or video evidence when requested. Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another reasonable solution.
Exchanges may be offered where stock is available and the product is eligible for return. If the requested replacement is unavailable, we may provide a refund or another suitable solution.
Shipping Policy
Lyn Hana Company Limited arranges product fulfillment and delivery through available logistics or courier partners. Shipping options, costs, and estimated delivery times may vary depending on destination, product availability, order size, and the selected delivery method.
Orders are generally processed within [1–3] business days after payment or order confirmation, unless otherwise stated. Orders may require additional processing time during promotional periods, public holidays, or periods of unusually high demand.
Estimated delivery times are provided for guidance only. Typical delivery may take approximately [3–10] business days depending on destination and shipping method. International shipments may take longer due to customs procedures or local carrier conditions.
Shipping fees, if applicable, will be displayed at checkout or communicated before order confirmation. Additional charges may apply for remote areas, special delivery requirements, customs duties, taxes, or other destination-specific costs where applicable.
International Shipping and Customs
For international orders, the recipient may be responsible for customs duties, import taxes, clearance fees, or other charges imposed by the destination country. Customers are responsible for providing accurate delivery information and complying with applicable import requirements.
Where tracking is available, tracking information may be provided after the shipment has been dispatched. Customers are responsible for monitoring delivery updates and responding to reasonable requests from the carrier or customs authorities.
Delayed or Lost Shipments
If a shipment is delayed or appears to be lost, please contact us with your order number. We may contact the carrier to investigate the shipment. Delivery delays caused by customs, weather, strikes, public holidays, carrier disruptions, or other events beyond our reasonable control may not be considered a failure by Lyn Hana Company Limited.
If a package arrives visibly damaged, customers should, where possible, take photographs of the package and product before opening or immediately after receipt and contact us promptly. We may request evidence to support a claim with the carrier.
For shipping questions, please contact us at lynhanabd@gmail.com.
Customers are responsible for providing a complete and accurate shipping address and contact information. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.